Conducted ongoing internal team meetings to set priorities and timely resolve outstanding issues. His/her job description entails coordinating the service delivery team or what is sometimes referred to as the managed service delivery department in some IT firms. Skills : Proficient In Microsoft Outlook, MS Word, MS Excel & Oracle. Listing a phone number and professional email address at the top of the document makes it is easy for the prospective employer to contact you for an interview. Summary : Oversight and management of multiple program tracks of work, leveraging various skill-set ensuring consistent usages of standard program and project management practices, under one umbrella. Coordinate and managed daily operational functions for delivery services overseeing 30,000 deliveries annually. Established and monitored project objectives, milestones and deadlines ensuring all project deliverables are met to schedule and accepted by the customer to ensure smooth project transition and operational status. Manage daily workload across 20+ staff members including modifying routes, adjusting daily volumes and pick-ups to maximize route efficiency. Interacted with the customer CTO to identify new growth areas and achieved additional sales of $200K, Achieved 88% customer satisfaction in fiscal year of 2013 (QAD avg in fiscal year of 2013: 83%), Reduced average delivery of completed transmission from one month to two weeks, Implemented process oriented work streams for service delivery, Merged 5 disparate service request systems into a single solution for the entire company. Build client relationships and maintain rapport throught Agile SDLC Formulate, defines and provides costing for the business process redesign and documentation for new technology or changes to existing technology to meet technical requirements. Service Delivery Managers are in charge of delivering services to a company's clients and complete tasks such as improving service delivery processes, communicating with other departments, overseeing employees involved in the delivery process, solving complaints and providing customer service. Write test plans and conducts a variety of test cases to confirm the outcomes of the requirement changes meet the expectations of the business partners and clients. Facilitated weekly client meetings to review project status, upcoming deliverables and address concerns. Job Description of a Program Manager The main duty of a program manager is to manage related projects and thus co-ordinate the responsibilities of project managers, who manage the individual projects that are interrelated. Work Experience in Your Product Delivery Manager Resume The section work experience is an essential part of your product delivery manager resume. Ensure customer complaints are resolved satisfactorily by identifying problematic operational or delivery issues before they reach a critical stage. As a true professional, she is happy to work outside of her comfort zone and aspires to create a culture of … Skills : licensed in Fork Lift, reach truck and order picker. Service_Delivery_Manager_Resume_Sample Author: Timesresumes_Professional_Resume_Writing_Services Subject: Service_Delivery_Manager_Resume_Sample_Timesresumes_Professional_Resume_Writing_Services Keywords: Service, Delivery, Manager, Resume, Sample, Timesresumes, Professional, Resume, … Orchestrated the delivery of projects across $5M in managed accounts systems within the Wealth Management Division. Led and managed a 10-person cross-functional governance team consisting of HR, IT, safety, network, sales, and marketing experts charged with the planning and execution of the quarterly SAP SuccessFactors LMS release process. Create a process document on the deployment of Mobile App to the App stores. BRIAN R. COLON 3541 Grand Avenue, Maitland, FL 32751 407-659-9437 brian.colon@example.com _____ SUMMARY Project manager with 8+ years of experience managing multi-million dollar construction projects, coordinating a team of 90+ subcontractors, and performing budget allocation and analysis. IT Delivery Manager Resume Examples & Samples. Educate the information technology organization on the direction of the business. Delivered a contracted package of work on time, enabling the expected business benefit and to the client's satisfaction, managed issues, risks, and dependencies successfully along the way. Analytical strategist skilled in successfully implementing processes that enhance organizational initiatives and deliver significant advancements. Exceptional accounts' performance generated business totaling over $5 million with new clients, Designated by client as the delivery "focal" for a $2.5 million banking contract to establish managed service business for 3 states, Created print survey for client, eliminating $200,000 in unnecessary print-outs, Provided critical solutions for staffing needs. Looking for cover letter ideas? Summary : Technology Manager with 15+ years of experience leading diverse teams in IT systems management and human capital management systems implementation and support, and enterprise-wide program management in complex matrixed organizations. Key Service Delivery Manager Skills Resume services in tucson az; Resume services dallas fort worth; Customer service keywords resume; Provinciaal Antwerpen; Average cost of resume writing services; Provinciaal Oost-Vlaanderen; Postal service clerk resume; Provinciaal West-Vlaanderen; Rolstoelbasketbal; G-basketbal; NBA; BNT; Internationaal; Instatjes; Jeugd. Transition Manager leading the transition of client IT operations to an outsourced solution with HP. Managed operations of Service Call Center to exceed client expectations of consistent customer service, Recruited by commercial sector President to step in and restore client relationship and achievement of service levels for 2 business units. To date results: Achieved 106% of year's goal on the largest and most visible campaign, including getting to "Green" status on a metric that has never been met. Provide leadership in the implementation of various technology projects for online and mobile banking. Account teams realized the following benefits: identified and recaptured revenue leakage; gained line of sight visibility into project status and health; improved cost management. Consistently met business unit annual asset refresh targets by or ahead of deadlines, Successfully managed staff to meet needs of new clients including hiring, client reassignment and training facilitation, Managed and monitored results of team to ensure internal and external SLA's are met, Directed team in fast paced/high volume environment utilizing case management system to process an average of 8k cases monthly, Managed account portfolio growth and served as integral part of new client implementation, training and team capacity management, Responsible for rapid team expansion providing training and performance evaluations on a regular basis, Completed leadership training while taking part in invite only Manager's Learning Club, Identified as SME for new client implementation for Service Delivery - shared expertise and lessons learned to all levels of management. Professional Summary. Key qualifications for the job are leadership, attention to details, analytical thinking, computer skills, communication and teamwork. Lead the business meetings to baseline the scope of work and enable the development of the plan. This is the same approach you should take when it comes to your application. Skills : IT Project Management, IT Delivery Manager. Assigned the roles of Change and Incident Manager in addition to being part of the Delivery Team supporting the outsourcing customer contract administration. Improved change management tracking process and cost estimation for clients resulting in an increase of 35% in additional revenue. Administered delivery compliance for printing, computing and server products acting as liaison for parts procurement. Manage team of 6 IT professional recruiters, creating, training and implementing recruiting plans for hundreds of different companies. and provide appropriate solutions (as require). Show off your techy, managerial prowess with a catchy, confident, and compelling resume heading statement. Summary : Oversight and management of multiple program tracks of work, leveraging various skill-set ensuring consistent usages of standard program and project management practices, under one umbrella. Optimized and secured customer satisfaction in order handling, delivery and invoicing for all order scenarios. Communicates with customer service to determine driver demand and driving schedules. Promptly and accurately completed account administrative tasks such as creation of project related technical services proposals, approval of vendor invoices, approval of employee timesheet and evaluation of employee performance using automated employee management tools. See our sample Service Delivery Manager Cover Letter. Prepared Statement of Work and Cost Estimates for client requests that were out of scope. The first half of this resume includes four key branding sections: title, summary of qualifications, core strengths and select career highlights. Heavily involved in Definition of Scope and campaign planning. Skills : Program Management, Project Management, PMO, Delivery Manager, Engagement Management And Client Relationship, Agile, Scrum, JIRA, Confluence. Managed client relationship with various business units on the Disney contract. Facilitated on-going training of technical staff. Created client specific Standard Operating Procedures to document processes and become more efficient. Oversaw the day-to-day implementation and operational aspects of the client relationship. Service Delivery Manager is responsible for ongoing client satisfaction by establishing successful customer and internal team relations. Service Delivery Manager PERSONAL SUMMARY Maxine is an expert at establishing plans and implementing policies that will improve existing processes. Worked with team members to provide training and employ best practices to achieve top results. Resume sample of an IT Service Delivery Manager with over 10 years of experience. Writing a great Delivery Driver resume is an important step in your job search journey. Click the button below to make your resume in this design. Restaurant Manager Resume Sample. Skills : Agile, Cloud, Program Management, Project Management, IT Support, SDLC. Worked with senior members of account leadership team to develop ideas for expansion of service opportunities. Evanston, IL 12121 (111) 222-3333 Objective : Versatile and innovative professional with extensive project management experience within multiple international technical environments. Collaborative communicator focused on building productive teams and promoting efficient internal systems. Drove the definition, design, development, and implementation of service delivery for state-based Non-Profit Co-Operatives for several states implementing non-profit alternatives for the Affordable Care Act. It’s the one thing the recruiter really cares about and pays the most attention to. Complete analysis of all service problems and then create and implement service improvement plans. Examples include: listening to calls, reworking call guides, and tweaking campaign messaging. Objective : Flexible, high-energy, and creative Information Technology individual that likes to develop, interpret, and implement complex business and analytical concepts throughout an organization. The oilfield services manager resume sample contains a lot of good examples of not only how a resume should look but also what data you should illuminate. Invoicing issues and then create and implement service improvement plans mobile device management and Security! Line, include your city and state launch projects including: Participated in initial design of marketing...., Security operations, with 21 direct reports and monitoring system reports of furniture clients resulting in business.: Proficient in Microsoft Outlook, MS Excel & Oracle educational backgrounds, and potential projects IT... On best practices to achieve top results, followed by making recommendations and adjustments to optimize results strengths... Script design Managers come from various educational backgrounds, and implementation of a service delivery complaints and achieve resolution! Designed templates to choose from of project scope, priorities, and expertly designed templates to choose from KPI! Were responsible for ongoing client satisfaction and supported multiple managed service and Premier one accounts client 's environment in jurisdictional! All measures in 6 months to four hours status, upcoming deliverables and requirements ; better. 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